In med school Dr. O (AKA TheTeenDoc) was told “You can be the brightest physician but if you can’t get the patient to tell you anything then really, all your training is useless.” That hit a chord. But then she realized that patients wouldn’t talk to you if you weren’t a warm enough person for them to open up to. Annie speaks with Dr. O about how she uses empathy and active listening to enhance the connection with her teen patients and how parents can do the same.